How to contact us
The main support mailbox for all service and legal inquiries is legal@signumm.bond.
- General requests are reviewed within 1 to 3 business days.
- Urgent incidents involving blocked payments, access loss, or security concerns are prioritized as quickly as reasonably possible.
- Data-rights requests should include the subject line "Data Rights Request".
- Formal complaints should include the subject line "Formal Complaint" for direct routing to the responsible team.
What to include in your message
To speed up handling, please include as many relevant details as possible:
- Your registered email address or masked phone number.
- A short description of the issue and the date or time it occurred.
- Any transaction identifiers, repayment references, or screenshots that help explain the situation.
- If the request concerns personal data, clearly state what action you are requesting.
Important notice
This page is intended for communication and support only. Approval decisions, pricing, product eligibility, and final loan terms are determined through internal review, applicable regulation, and signed contractual documentation.